Title
Resolution Determining BasicGov Systems, Inc. to be the Only Source Practically Available From Which to Procure Permitting, Inspection, and Salesforce 311 systems for the City of Hampton
Purpose
PURPOSE/BACKGROUND:
Five years ago, the City solicited proposals for a new permitting, inspection, and 311 system. BasicGov was chosen based on cost, flexibility, and fit with the City’s operations and features. Since then, the City has made a significant investment to customize the system to meet our specific business process and integrate with other City systems to create efficiencies. Other department applications are integrated with BasicGov to streamline operations and provide speedier service to citizens including Public Works, the Office of the Assessor of Real Estate, and Parks, Recreation, and Leisure Services. The City has also integrated its Geographic Information System (GIS) with BasicGov so that all departments utilizing the system can rely on the official GIS addresses, reducing errors in data entry. In addition, a citizen portal is in place for citizens to complete permitting applications online. The service also includes all hardware and software to manage the system which reduces the need for IT capital expenditures to support the system.
Discussion:
The software providing this functionality has been customized to the City’s requirements. This customization took several years and new features are constantly being developed to meet the City’s needs. The customizations of the software can only be obtained from the current vendor. A sole source procurement is required to maintain the current functionality.
The City has evaluated services offered by other vendors that are comparable to its current vendor. The system costs for maintenance are comparable or higher than our current vendor products, and many of the vendors require the City to provide all the server and networks to run the system. This would require additional IT staffing ...
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